Reservations
When reserving your Luxury California Tour with us, please be ready to provide:
- Your full name
- Contact email, phone number and pickup location
- Credit card details including exp. date, CVV and billing postal code
A 25% deposit is required to hold your reservation, with the remaining balance due by credit card seven (7) days before departure.
For Private San Francisco Tours, because your final time will vary, we require a $200 deposit with the remaining balance due upon completion of your tour.
Our Private Yosemite One Day Tours require a $300 deposit with the remaining balance due upon completion of your tour.
For large group reservations (more than 5 guests), we require a 50% deposit with the remainder paid 60 days before your departure, with a 20% gratuity added to all tours with more than 5 guests, longer than 4 days, or reserved by third-party suppliers such as an executive assistant or travel agency.
We accept Visa, Mastercard, American Express and Discover cards.
Passengers and Suitcases
Please consider the number of passengers and luggage (including golf bags) in your party before you reserve. Our vehicles hold plenty, but we do have limits.
Luggage Capacity
Our luggage policy is the same as airline carry-ons. You are allowed one bag no larger than 9 inches x 14 inches x 22 inches (22 cm x 35 cm x 56 cm), including handles and wheels (golf bags exempted).
Please bring items and luggage that are only needed for your private tour. Your larger bags can be safely stored with your hotel concierge in San Francisco.
Passenger Capacity
When a private tour is offered, not many companies go into seating details — what is comfortable and why. We do this at White Wolf Private Tours because it’s the right thing to do.
Seating Capacity — Luxury Private Yosemite Tour
We carry luggage and equipment on our multiday Private California Tours. Because of that, our Mercedes-Benz GLS 450 can hold 1-3 passengers maximum for our over-the-road tours:
Three (3) seats are available for our Private California Tours
Seating Capacity — Luxury San Francisco Tour
Our Private San Francisco Tours and Yosemite One Day Tours can hold 1-3 passengers comfortably, with 4 passengers maximum (although not recommended).
Three (3) seats are recommended, with 4 normal seats maximum
In summary, we recommend all private tours be limited to 1-3 guests for maximum comfort. Anything more, and it will begin to take away from your overall luxury California experience.
Smoking and Pets
All White Wolf Private Tour vehicles are non-smoking, with no pets allowed on our private tours at any time.
Charged Rates
Our hourly rate is charged in 5-minute increments and begins from your scheduled departure time. We also charge empty car time for one-way and out-of-city pickups and dropoffs (such as on a private tour from San Francisco to L.A.).
No Shows
With a No Show, we charge the full amount of your tour fee. Our private guides are instructed to wait one hour before your tour is marked as a No Show.
Cancellation Policy (4 guests or less)
If you cancel your tour…
- More than 31 days prior to departure: 90% refund not including third-party supplier cancellation fees (such as hotels, restaurants, etc.)
- Within 7-30 days prior to departure: 75% refund not including third-party supplier cancellation fees (such as hotels, restaurants, etc.)
- Within 2-7 days prior to departure: 50% refund not including third-party supplier cancellation fees (such as hotels, restaurants, etc.)
Canceling less than 48 hours of your tour date will result in full loss of tour funds.
Cancellation Policy (5 guests or more)
If you cancel your California Offsite…
- More than 90 days prior to departure: 80% refund not including third-party supplier cancellation fees (such as hotels, restaurants, etc.)
- Within 60-90 days prior to departure: 50% refund not including third-party supplier cancellation fees (such as hotels, restaurants, etc.)
- Within 15-60 days prior to departure: 25% refund not including third-party supplier cancellation fees (such as hotels, restaurants, etc.)
Canceling less than 14 days of your tour date will result in full loss of tour funds.
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